Listening Leaders Archived Edition

July 15, 2009

LISTENING LEADER LAZER LESSONS

HOW DO YOU BEST CONNECT WITH OTHERS?

Social media expert Chris Brogan has identified 4 Levels of Interruption when we connect with others:

1. Email – Email is one of the simplest of communication tools. The person receiving the email can choose to read it whenever he or she has a moment. It is the lowest level of interruption (Level 1).

2. Tweet – Twitter is a great service for communicating, provided the other person is around. It’s wonderful for fast, back-and-forth interactions. It’s not good for if you need something urgently. For instance, if you need a question answered by a co-worker immediately, don’t use Twitter, because it’s too easy to ignore. This is a Level 2 of Interruption.

3. SMS/Text Messaging – Texts are a good way to reach someone for fast, important information gathering. They are far more intrusive than an email or a tweet. Used properly, texts are a great tool for managing what’s urgent, especially because the other party can delay the answer a moment until he or she is at a better place to answer. Texts are interrupting at a Level 3.

4. Phone Call – How often do you reach someone’s voicemail instead of them? Phones force a one-on-one interaction, and are very disruptive. They also require the most focused of attention. For that reason, phones are Level of Interruption 4.

Do you consider the method to use to connect with people. Do you weigh whether or not the message would best be served by a text instead of a phone call, a tweet instead of a text, etc. The various methods of connectivity have their pluses and minuses, and it’s up to you to determine:

How important your message is.
How quickly you need a response.
How willing you are to interrupt the other person.

When you know the answers to the above, you might start thinking about how you connect with people differently.

LISTENING LEADER LAZER LESSON: Are you giving thought to what type of communication best serves the purpose?

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LISTENING LEADERS: THE TEN GOLDEN RULES
TO LISTEN, LEAD & SUCCEED

By Dr. Lyman K. Steil
& Dr. Richard K. Bommelje

Publisher: Beaver’s Pond Press
(ISBN 1-59298-073-2)

A pioneering book that directly connects listening with leadership.Based on more than 50 collective years of work with listening leaders throughout the world, Dr. Steil and Dr. Bommelje have created 10 practical, proven, and priceless rules to enhance everyone's listening and leadership success. Although outstanding leaders are outstanding listeners, most leaders have neglected the development of their listening attitudes, skills and knowledge.

“This is the most significant book ever written on listening and leadership and will profit leaders at all levels in all types of organizations and enterprises.” Dr. Ralph Nichols, Father of the Field of Listening

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